Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for official apparel?

Standard shipping typically takes 3-7 business days within the EU and North America. International shipping times vary by location and customs processing.

What is your return policy for clothing?

Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and have the original tags attached.

How do I ensure I choose the right size?

Each product page features a detailed size chart. We recommend measuring a similar garment you own to compare against our specifications for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific options like Klarna or iDEAL.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking link to follow your package.

Are your products officially licensed?

Yes, all merchandise in the store is officially licensed and designed in collaboration with the CD PROJEKT RED development teams.